FAQ
Shipping Policy
1. Prints and Merchandise
All prints and merchandise are produced on demand through trusted fulfillment partners. This approach reduces waste and ensures consistent quality.
Fulfillment and Shipping- United States and México
- Standard fulfillment time: 2–5 business days
- Estimated shipping Domestic: 5–10 business days
- International: 5–20 business days
- Orders containing multiple items may arrive in separate shipments
- Tracking information will be provided once available
Shipping Rates
Shipping costs for print‑on‑demand items are automatically calculated at checkout based on product type and delivery location.
2. Original Artwork - United States and International
Original works are packaged and shipped from Austin Texas
Shipping Costs for Original Artwork
- Standard fulfillment time: 2–5 business days
- Estimated shipping Domestic: 3–10 business days inside of the United States
Because each piece varies in size, weight, and packaging requirements, shipping costs cannot be standardized. To ensure accurate pricing and appropriate handling:
Customers are required to contact us prior to purchasing an original artwork to receive:
- A precise shipping quote
- Packaging and handling details
- Estimated delivery timelines
- Insurance recommendations
If an original artwork is purchased without prior communication, I will reach out to confirm shipping arrangements before dispatching the piece.
Packaging and Handling
- All original works are professionally wrapped to ensure safe transport
- Larger or delicate pieces may require custom crates
- Insurance is strongly recommended for high‑value artworks
3. Combined Orders
Orders that include both print‑on‑demand items and original artwork will be shipped separately. Separate tracking numbers will be provided.
4. International Shipping and Customs
International customers are responsible for any customs duties, taxes, or import fees.
5. Delivery Issues
If an order arrives damaged or is lost in transit, please notify us within 7 days of delivery. Include your order number and clear photographs of the issue so that I may assist in resolving the matter with the appropriate carrier or production partner.
6. Returns/Exchanges/Refunds
- We do not accept returns or exchanges; all sales are FINAL.
· Refunds only if the artwork/product arrives damaged
· The print is incorrect
· The wrong item was sent
· Processing a refund can take up to 7-10 business days.